Reverification - Know the Difference

Reverification utilizes several checks to ensure that existing subscribers are eligible for Lifeline.

Automated Database Checks	If automated check fails...
Eligibility Databases	Requires proof of eligibility
Third Party Identity Verification (TPIV), including checking whether the subscriber is deceased	Requires proof of identity and/or proof of life
USPS Address Matching Service (AMS)	Requires documentation of geo-coordinates or other proof of address
NLAD Duplicate Address	Requires an Independent Economic Household (IEH) form

For examples of accepted documentation, visit the Resolve Application Errors page.

If the National Verifier cannot verify a subscriber’s eligibility through the database checks, service providers will be required to submit any available documentation they have on file for failed subscribers. Once USAC makes an announcement opening the 45- day on-hand submission window, service providers will:

• Login to NLAD and pull the Reverification Subscriber Status Report
• Review the failures and gather any existing on-hand documentation that would resolve the failures

Failure	Documentation Required to Resolve Failure
Data Source Check Fail	Proof of program or income eligibility
TPIV DOB, SSN, or Not Found Failure	Proof of identity
TPIV Deceased	Proof of life
AMS Fail	Proof of address
Duplicate Address Failure	Independent Economic Household (IEH) form
Cert Form Required	Certification/application form

For subscribers in Group 2 & 3, only AMS, TPIV, Deceased, and IEH errors can be resolved with existing (on-hand) documentation. Service providers should not submit certifications or program eligibility documents for subscribers in Groups 2 & 3.

Send the documents to USAC within 45 days after USAC’s on hand document submission announcement. Submission options include

Upload in batches using secure webpage (preferred method):

A copy of the secure webpage documentupload process can be found here.

Mail paper documents:

The cover page below is required for all paper submissions and the “Application ID” and “Last Name” fields must be completed. Use the cover sheet to create separation between each subscriber’s documentation (do not staple or paper clip).

Reverification Cover Sheet

Reverification Cover Sheet Spanish

Mail Items to:

Lifeline Support Center
PO Box 9100
Wilkes-Barre, PA 18733

If the National Verifier cannot verify subscriber eligibility with the database, or from the documentation provided by the service providers, USAC will reach out to subscribers to collect documentation for unresolved errors.

Subscribers will receive a letter from USAC requesting the documentation needed to reverify their eligibility in Lifeline. The letter will provide details on what documentation is needed and how they can submit it to USAC. They will be required to submit documentation within 60 days.

Subscribers could be asked to reverify any of all of the following:

• Proof of eligibility
• Proof of social security number
• Proof of date of birth
• Lifeline application form
• Proof of emancipated status
• One-per-household worksheet
• Proof of valid address

For examples of accepted documentation, visit theResolve Application Errors page.

Service providers that opt out of the USAC conducted subscriber outreach are required to reach out to their consumers with any remaining errors. Service providers that have opted out of this process will receive a notice regarding the final documentation deadlines and the outreach requirements.

USAC will review all of the documentation collected during this period, whether the service provider or USAC conducted the subscriber outreach.

Subscribers that successfully complete reverification will maintain their Lifeline benefit. No further action is required until they are required to recertify their eligibility by their next anniversary date which is reset upon the completion of reverification.

USAC will de-enroll subscribers that fail reverification from NLAD and mail a de-enrollment notice.

After the reverification process is complete, the Failed Reverification De-Enroll Report in NLAD will show which subscribers failed the reverification process and that USAC has de- enrolled.