National Verifier Recertification ACP Process

Recertification is an important part of the Lifeline program. Recertification ensures only those who are genuinely eligible receive benefits. The recertification process is conducted annually, and subscribers who fail to recertify within 60 days will be automatically delisted or unenrolled from the program.

Here are a few easy ways to complete the recertification process:

• Completing the online form. This is the easiest way to recertify, and you can do it right from your computer or mobile device.
• Mail in the recertification form. If you don't have access to the internet, you can print out the recertification form and mail it in with copies of your proof of eligibility.
• Call the Lifeline support line. If you need assistance with the recertification process, by calling the Lifeline support line at 1-888-200-1076

The proof of eligibility you need to provide will vary depending on your circumstances.

Some common types of proof of eligibility documentation:

• Proof of income. This could include a pay stub, a tax return, or a letter from your government assistance program.
• Proof of residency. This could include a utility bill, a lease agreement, or a government-issued ID.
• Proof of household size. This could include a birth certificate, a marriage certificate, or a census report.

If you have any questions about the recertification process, please contact your Lifeline service provider or the Lifeline support line.

* Note: For calendar year 2023, USAC began the recertification process in May 2023

Lifeline Program Annual Recertification Form

Every subscriber in National Verifier recertification will go through an initial automated data source check that validates the subscriber’s eligibility.

Service providers like Whoop will be able to see which subscribers are currently undergoing recertification via the Recertification Subscriber Status Report after submitting the recertification form available in National Lifeline Accountability Database (NLAD). Subscriber eligibility can’t be verified through the initial automated check will be required to complete the recertification form and may be required to provide proof of eligibility. USAC will conduct outreach to these subscribers to inform them of the recertification requirement.

Here are the steps involved in the National Verifier recertification process:

1. The subscriber's service provider will submit a recertification request to the National Verifier.
2. The National Verifier will conduct an initial automated data source check to verify the subscriber's eligibility.
3. If the subscriber's eligibility cannot be verified through the initial automated check, they will be required to complete the Recertification Form.
4. The subscriber may be required to provide proof of eligibility.
5. The National Verifier will review the subscriber's recertification information and make a decision on their eligibility.
6. The subscriber's service provider will be notified of the National Verifier's decision.

The National Verifier recertification process is designed to be efficient and easy for subscribers to complete. If you have any questions about the recertification process, you should contact your service provider.